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Job Description

Position Title:  Shift Lead – Business Support Operations

Department: Commercial

Experience: 1.5+ yrs in customer support, data analysis and MS Excel

Date of Joining: ASAP

Company: Foodpanda

Location: Lahore, Pakistan

Do you love food and convenience put together? Then you would definitely love foodpanda!

You wanted something simpler, so we made it. A team of problem solvers, designers, thinkers and tinkers, working around the clock to make online food ordering easy, fast and fun.

Foodpanda, is the Berlin-based food delivery service that partners exclusively with beloved local restaurants to deliver quality meals in over 70 cities worldwide. We are currently looking for an energetic individual to join our Commercial Team in Lahore.

Calling out all the enthusiastic, well-communicating individuals willing to work in a challenging environment. We’re looking for a bright and intelligent Shift Lead - Partner Care Commercial to manage our very diverse, large, and dynamic team of associates. If you’re ambitious, got the leadership gene, and willing to make a difference, this is the position for you.


·        Responsible for assisting the Functional Lead in building processes for the department as per business requirement.

·        Team’s time management (Scheduling, Capacity Planning, Forecasting).

·        Maintaining and optimizing the daily performance of the team.

·        Leading team to ensure KPI targets are met.

·        Assist the Functional lead in the execution of new Processes/SOP’s, continuous improvement of processes, data analyzing, and update the data in the system.

·        To be a creative problem solver and able to perform root cause analysis.

·        Find ways to improve First Contact Resolution, Vendor Satisfaction, and other vendor-specific metrics.


·        1 year+ experience

·        Must hold a bachelor's degree in a relevant field. Masters will be preferred.

·        Strong verbal and written communication.

·        Fluent in English and Urdu.

·        Excellent presentation and MS-Excel skills.

·        Comfortable with operational rotating times.

A little About Us:

·        We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!

·        We love people who can develop things from scratch, own them and then work on improving them.

·        We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
1 Year - 3 Years
Apply Before:
Nov 14, 2019
Posting Date:
Oct 15, 2019
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Foodpanda Pakistan

Food & Beverages · 201-300 employees - Lahore

Foodpanda is the most global of all food delivery services: the company already targets 3 billion people worldwide, which is almost half of the world population. The company ensures the highest quality standards by rating and assessing all restaurants, taking into consideration customers’ recommenda ...Read More