Responsibilities:

·         Provide technical assistance and support for incoming queries and issues related to internet, networking, computer systems, software, and hardware.

·         Respond to queries either in person or over the phone 

·         Write training manuals and train computer users 

·         Maintain daily performance of computer systems 

·         Respond to email messages for employees seeking help and resolve 

·         Install, modify and repair computer hardware and software 

·         Run diagnostic problems to resolve problems, resolve technical problems with LAN and Cloud setup.

·         Follow up with employees to ensure issues have been resolved, gain feedback from them about computer, software and network usage and run reports to determine malfunctions that continue to occur. 

·         Install, maintain and provide access to employees to local software as well as cloud hosted software tools. 

·         Monitor the usage of such software and tools and limit and revoke the access based on policies. 

·         They should be able to on-board and off-board employees as per the standard operating procedures and as needed or on-demand by the management. 

Skills:

·         Must have experience with setting up LAN and internet access

·         Must have experience with setting up Access Policies to internet, cloud software and other online/offline resources

·         Must have experience with different cloud software tools like GSuite, Office365, JIRA, Slack, Bitbucket, Github and such tools

·         Must have experience in installing software on computers like Antivirus, MS Office and other utility tools

·         Must have experience with troubleshooting computers, software, LAN and internet resources.

·         Must have experience with creating and managing access control lists for employees

·         Must have experience with dealing issues reported by employees and resolving them related to IT

·         Must have experience with creating policies about internet usage and enforcing them

·         Must know how to do root cause analysis of issues

·         Must be good at documentation and reporting

·         Must be hardworking and good team player

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Clifton, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 5 Years
Apply Before:
Sep 11, 2020
Posting Date:
Aug 10, 2020

ForeePay Private Limited

Information Technology · 51-100 employees - Karachi

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