Manage large amounts of inbound and outbound calls in a timely manner.
Responsible to resolve customer issues in compliance with company procedures for routine inquiries.
Follow communication “scripts” when handling different queries.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile
Fortis Group is a big corporate aims to promote excellence in various businesses. Currently, Fortis Group has planned to exceed in Real Estate, Organic Foods and Agriculture sector with a vision to organize numerous businesses under one roof.