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Job Description


  • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
  • Identify customer needs and help customers use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with management.
  • Work with internal departments to meet customer's needs.


  • Minimum 1-year experience as a Customer Service Representative or similar CS role
  • Familiarity with our industry is a plus point
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Minimum bachelor's degree. (Science subjects would be preferred)


  • Professional Correspondence Skill.
  • Fluent in the English language (verbal and written)

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
People's Colony No 2, Faisalabad, Pakistan
20 - 30 Years
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
1 Year - 2 Years (We will not consider the candidates, having irrelevant qualifications, experience, skills.)
Apply Before:
Apr 21, 2021
Posting Date:
Mar 22, 2021
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Forward Thinker IT Services SMC Pvt Ltd

Services · 11-50 employees - Faisalabad

Forward Thinker is an eCommerce agency providing a wide variety of services. We are known for developing statistics-based solutions that help them to produce tangible outcomes for their clients on the basis of calculated data and evidence Amazon Services Graphic Designing Web Development Customer S ...Read More

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