Posted Nov 08, 2021 2 views
FOURGEN, a leading software house is looking for a competent and experienced Manager Customer Support. The ideal candidate should be able to perform duties with required skill set as mentioned in JD and Competencies listing below.
- Supervise Day-To-Day Support Department Operations.
- Respond to Customers in timely & efficient manner.
- Create Effective Customer Services Procedures, Polices and Standards for improvisation of department and team capabilities
- Develop Customer Satisfaction Goals and coordinate with the team to meet them on a steady basis.
- Take all necessary measures to ensure customer satisfaction.
- Ensure that the commitments made with customer are fulfilled on time
- Take ownership of customers issues and follow problems through to resolution
- Manage & Coach the customer support team
- Set a clear mission and deploy strategies focused towards that mission
- Keep accurate records and document customer service actions and discussions
- Recruit, mentor and develop customer services team and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
Behavioral Skills and Competencies:
- Good verbal and written communication skills
- Interpersonal skills and the ability to work well with people at all levels
- Attention to detail and a well-organized approach to work
- The ability to prioritize work and to work well under pressure
- Management skills
- Team working skills
- Integrity and discretion when handling confidential information
- A thorough knowledge of the product or services the company is offering to its customers
- Proven working experience as a Customer Services/Support Manager, preferably in Managing FMCGs MIS Department.
Job Details
Cloud Tenants Pvt Ltd.
Fourgen is a software company founded and operative since 1998. Fourgen has developed and implemented the most robust software solutions for Sales & Distribution Management, Accounts Management, Human Resources Management, Hospital Management, Sugar Manufacturing Management, Vehicle Management, Production Planning & Material Management, etc. Fourgen has worked for and maintaining business relationship with much of the valued national and multinational companies operating in Pakistan and Globally.
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