Phone Banking Officer

FSC Integrated Services (Pvt.) Ltd. Verified

Lahore , Pakistan

Posted Aug 08, 2018 945 views Report Job

PKR. 16,000 - 19,000/Month

Apply For This Job

Close
or

Job Description

To ensure phone calls and listen to customer's questions and concerns

• To ensure customer questions about Bank products and try to solve any problems they might have following Bank's procedures

• Meet all service standards and quality parameters on all calls.

• To service and maintain customer relation through Phone Banking channel 

• To ensure that he/she is updated on all latest products, policy, update and procedure.

• Ensure to meet daily/weekly/monthly performance indicators as per defined processes.(MPS)

• To ensure that all customer queries and complaints are addressed within the minimum possible time (attempt one call resolution to customer issues)

• To track complete call information and follow up for any post call processing necessary for customer inquiry 

Eligibility Criteria: 

• At least graduation (with result completed)

Job Details

Industry:
Total Positions:
20 Posts
Job Shift:
Rotating
Job Type:
Contract
Job Location:
Gender:
Male
Age:
18 - 30 Years
Education:
Bachelors only
Career Level:
Experienced Professional
Experience:
Fresh - 1 Year
Apply Before:
Sep 08, 2018
Posting Date:
Aug 08, 2018
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

FSC Integrated Services (Pvt.) Ltd.

Consultants · 1-10 employees - Lahore

FSC is an Integrated Solutions provider for Companies, Financial Institutions and Investors, with a team of Experienced Professionals covering the full spectrum of Financial Management and Human Resource related Services. The Company has linkages with reputable IT, Audit, Legal, Brokerage Firms, ...Read More

I found a job on Rozee!
Rozee Career Talks