Phone Banking Officer

FSC Integrated Services (Pvt.) Ltd. Verified

Lahore , Pakistan

Posted Aug 08, 2018 1568 views

PKR. 16,000 - 19,000/Month

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Job Description

To ensure phone calls and listen to customer's questions and concerns

• To ensure customer questions about Bank products and try to solve any problems they might have following Bank's procedures

• Meet all service standards and quality parameters on all calls.

• To service and maintain customer relation through Phone Banking channel 

• To ensure that he/she is updated on all latest products, policy, update and procedure.

• Ensure to meet daily/weekly/monthly performance indicators as per defined processes.(MPS)

• To ensure that all customer queries and complaints are addressed within the minimum possible time (attempt one call resolution to customer issues)

• To track complete call information and follow up for any post call processing necessary for customer inquiry 

Eligibility Criteria: 

• At least graduation (with result completed)

Job Details

Total Positions:
20 Posts
Job Shift:
Job Type:
Job Location:
18 - 30 Years
Bachelor (14 Years) only
Career Level:
Experienced Professional
Fresh - 1 Year
Apply Before:
Sep 08, 2018
Posting Date:
Aug 08, 2018
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FSC Integrated Services (Pvt.) Ltd.

Consultants · 1-10 employees - Lahore

FSC is an Integrated Solutions provider for Companies, Financial Institutions and Investors, with a team of Experienced Professionals covering the full spectrum of Financial Management and Human Resource related Services. The Company has linkages with reputable IT, Audit, Legal, Brokerage Firms, ...Read More

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