Be the main contact person between the potential client and the company
Convert personal travel wishes into tailor-made travel proposals
Ensure all necessary steps are being taken from the inquiry, booking, execution to evaluation of the tour
Handle feedback and complaint in a professional manner
Act as a liaison between the office and the field staff (drivers, guides and freelancers)
Supervise the hotel reservations desk
Work in complete cooperation with the rest of the office team (reservations, account and general manager)
Be flexible to work outside office hours if necessary
Optimize tour handling and other administrative procedures
Assist in new product development