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Job Description

ROLE AND RESPONSIBILITIES

  1. Reviews, analyzes, and evaluates information technology systems operations.
  2. Uses technical expertise to provide accurate and creative solutions to user problems in a timely manner.
  3. Researches, resolves, and responds to questions received via telephone, emails, and call backs. Logs call data and trouble tickets into a central database or help desk system.
  4. Provides a high degree of courteous and helpful customer service at all times.
  5. Conducts regular trend analysis, documents, and reports results.
  6. Provides regular continuous improvement ideas and solutions to increase the effectiveness of support services.
  7. Recommends systems modifications to reduce user problems.
  8. PC Hardware support with network cards, monitors, video cards etc.
  9. Support Printers, Scanners and Faxes.
  10. Assist in the setup of new PC’s.
  11. Maintain Camera Servers.
  12. Assist in the setup and maintenance of NT/ Server user accounts, permissions and passwords.
  13. Perform daily backups.
  14. Install desktop software upgrades as needed.
  15. Assist in the development of system documentation.
  16. Manage software licensing
  17. Provide end user support on desktop, Windows, Office, etc….
  18. Special projects as assigned by supervisor san leadership
  19. Excellence and accuracy should not be detoured.
  20. Accuracy in reporting and meeting deadlines
  21. IT Support Analyst will directly report to Technical Support – Team Lead
  22. Communicate anomaliesunusual behaviorprocess of an error in a record to investigate the matter further.
  23. Attend weekly, daily and monthly Team meetings
  24. Send cancel/Fraudulent/duplicate sale intimation to Team Lead to validate before rolling them out to client.
  25. Send daily shift startend report to Team Lead and POC.
  26. Send completed report to Team Lead at the end of shift along with PM
  27. Analyst should be dependable and follow dress code policy.
  28. Responsible to perform additional tasks as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  1. Minimum Bachelor’s degree in IT/CS
  2. Certification of CCNA or MCP is a must

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  1. Extensive sitting at several occasions and should be flexible in timings

PREFERRED SKILLS

  1. Should be proficient in Excel, MS Office and relevant call center related applications / programs
  2. Customer Services/ Quality Assurance Background would be preferred
  3. Good analytical skills
  4. Excellent listening skills
  5. Quality & Customer Focus, Phone Skills, Good Verbal & written Communication
  6. Objectivity
  7. Dependability
  8. Multi-tasking

Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Contract
Department:
Technical Services
Job Location:
Barki, Lahore, Pakistan
Gender:
Male
Age:
20 - 40 Years
Minimum Education:
Bachelors
Degree Title:
BS(IT), BS(CS), BCS
Career Level:
Entry Level
Minimum Experience:
2 Years
Apply Before:
Sep 05, 2018
Posting Date:
Aug 06, 2018
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Future Now (Pvt) Limited

Information Technology · 301-600 employees - Lahore

Future Now Technologies is a leading provider of cutting edge technology solutions and services in Pakistan, Europe and North America. We believe that innovation, commitment to quality, and effective partnership with our clients is the foundation of success. Over the years we have engineered soluti ...Read More

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