Posted Mar 13, 2019 16 views
The role is to achieve world-class levels client support, value-added usage, retention, and ensuring customer loyalty. Must be resilient to deal with upset and aggrieved customer facing situation. Individual should possess the ability to read, write, and speak French/German fluently with a good French or Neutral accent.
Responsibilities and Duties:
- Customer orientation and ability to adapt/respond to different types of profiles.
- To manages complex transactional or emotional customer situations promptly and professionally.
- To identify and assess customers’ needs to achieve satisfaction.
- To provide accurate, valid and complete information by using the right data sources and knowledge.
- To plan, prioritize, and manage time effectively for assuring 100% customer satisfaction.
- To communicate timely correspondence back to customers, track and resolving any issues.
- To answer calls professionally and provide information about products and services.
- To maintain healthy relationships with loyal customers to retain them.
- To engage with the customers to resolve queries within the given time frame.
- Education: Bachelors.
- Experience: Minimum 2 - 3 years.
Specific Skill:
- Ability to read, write, and speak French/German fluently with a good French or Neutral accent.
- English communication and computer proficiency is a must with strong writing skills and communication skills.
- Prior experience in customer facing area is a must.
- Web savvy background with knowledge of ecommerce functions is an added bonus.
- Personal characteristics: Adaptable, quick learner, team player and showcase integrity.
Job Details
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
What is your Competitive Advantage?
Similar Job Titles
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
