Posted Oct 11, 2018 4 views
· Interact with customers (via Calls, LiveChat, Support Ticket, Emails etc.) to answer their queries
· Prepare a monthly report to analyze nonpaying customers and suggest ideas to minimize them
· Engage with customers to help them understand our billing
· Assist team members in handling chargebacks and disputes
· Assist team via monitoring tools to identify non-legit customers and contact them to verify their identity
· Ensure all the alerts and critical situations are handled on a timely basis as per documented guidelines
· Escalate critical problems to the Lead/Senior team members.
· Promotes and maintains a highly quality, professional, service-oriented company image within team and with customers.
Identify areas of improvement to quality of work and help define solutions.
Skills
Job Details
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
What is your Competitive Advantage?
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