Posted Apr 25, 2018 4 views
The role is to achieve world-class levels client support, value-added usage, retention, and client loyalty.
- Building relationships with the existing international account portfolio, ensuring the customer’s needs are anticipated and fulfilled whilst renewing the subscription.
- Develop intimate knowledge of the client's business and industry to drive usage and value-added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.).
- Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
- Stimulate document usage of all clients
- Get the client to read minimum required documents within period leading up to the client’s renewal
- Ensure document usage of all clients who have not used
- Using data to improve working methods, strategic plans and behaviors to reduce response time and improve conversion ratios, average sale values and customer satisfaction.
- Flexible working required due to international portfolio time zones.
Job Requirements:
- Must be fluent in Arabic and English for this role
- Bachelor's degree AND/OR 1-3 years’ work experience in a service oriented role; preferably one involving heavy phone interaction with clients
- Proven ability to build strong client relationships based on value-add service
- Evidence of over-achieving goals (top 20% performer)
- Positive attitude towards KPIs and targets
- Excellent oral and written communication skills
- Well defined time management and organizational skills
- Demonstrated intellectual curiosity/inquisitive nature
- Technology knowledge preferred
- Demonstrated ability to work well under pressure
Skills
Job Details
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
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