Relationship Manager / Associate (Arabic Speaking)

Gaditek Verified

Karachi , Pakistan

Posted Apr 25, 2018 19 views

PKR. 70,000 - 100,000/Month

Apply For This Job

Close

Job Description

The role is to achieve world-class levels client support, value-added usage, retention, and client loyalty.

  • Building relationships with the existing international account portfolio, ensuring the customer’s needs are anticipated and fulfilled whilst renewing the subscription.
  • Develop intimate knowledge of the client's business and industry to drive usage and value-added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.).
  • Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
  • Stimulate document usage of all clients
  • Get the client to read minimum required documents within period leading up to the client’s renewal
  • Ensure document usage of all clients who have not used
  • Using data to improve working methods, strategic plans and behaviors to reduce response time and improve conversion ratios, average sale values and customer satisfaction.
  • Flexible working required due to international portfolio time zones.

Job Requirements:

 

  • Must be fluent in Arabic and English for this role 
  • Bachelor's degree AND/OR 1-3 years’ work experience in a service oriented role; preferably one involving heavy phone interaction with clients
  • Proven ability to build strong client relationships based on value-add service
  • Evidence of over-achieving goals (top 20% performer)
  • Positive attitude towards KPIs and targets
  • Excellent oral and written communication skills
  • Well defined time management and organizational skills
  • Demonstrated intellectual curiosity/inquisitive nature
  • Technology knowledge preferred
  • Demonstrated ability to work well under pressure

Job Details

Total Positions:
2 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Department:
Marketing
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
May 25, 2018
Posting Date:
Apr 25, 2018
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Gaditek

Information Technology · 601-1000 employees - Karachi

Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Sec ...Read More