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Job Description

  • Answer Level 1 (General/Basic) queries via email to non-high value customers.
  • Answer Level 2 (Complex and/or Sensitive) queries via email and/or calls.
  • Work on churn avoidance under CSM Seniors supervision.
  • Outreach potential customers for upselling, churn control and NPS follow-ups
  • Monitor Churn through CSD and Slack Alerts.
  • Monitor Abuse through CSD, Slack and Daily Authorization emails/notifications.
  • Detect and Act on upselling opportunities.
  • Regular low touch communication with potential / high-value customers.

Work on Sprint tasks assigned by departmental Head of team lead

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Candidates from O And A-Level Back Ground Will be given preference.)
Apply Before:
Nov 11, 2018
Posting Date:
Oct 11, 2018
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Gaditek

Information Technology · 301-600 employees - Karachi

pGaditek is a centre of excellence. A designated R&D space and talent pool that innovates relentlessly and ventures into the unknown./pp10 Years.  7 Industries.  15 Brands.  500 + Gaditians./ppHuman-centricity and co-creation are two core pillars of our culture. At Gaditek, our employees choose to q ...Read More

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