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Job Description

  • Answer Level 1 (General/Basic) queries via email to non-high value customers.
  • Answer Level 2 (Complex and/or Sensitive) queries via email and/or calls.
  • Work on churn avoidance under CSM Seniors supervision.
  • Outreach potential customers for upselling, churn control and NPS follow-ups
  • Monitor Churn through CSD and Slack Alerts.
  • Monitor Abuse through CSD, Slack and Daily Authorization emails/notifications.
  • Detect and Act on upselling opportunities.
  • Regular low touch communication with potential / high-value customers.

Work on Sprint tasks assigned by departmental Head of team lead

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Candidates from O And A-Level Back Ground Will be given preference.)
Apply Before:
May 29, 2019
Posting Date:
Apr 29, 2019
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Information Technology · 301-600 employees - Karachi

Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Sec ...Read More

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