Posted Apr 29, 2019 13 views
- Answer Level 1 (General/Basic) queries via email to non-high value customers.
- Answer Level 2 (Complex and/or Sensitive) queries via email and/or calls.
- Work on churn avoidance under CSM Seniors supervision.
- Outreach potential customers for upselling, churn control and NPS follow-ups
- Monitor Churn through CSD and Slack Alerts.
- Monitor Abuse through CSD, Slack and Daily Authorization emails/notifications.
- Detect and Act on upselling opportunities.
- Regular low touch communication with potential / high-value customers.
Work on Sprint tasks assigned by departmental Head of team lead
Job Details
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
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