- Provide world class support and solutions to our Customers through tickets, chat, phone, emails, Slack, Skype etc.
- A desire to help people, and a strong sense of empathy for their needs
- Be a good team player who works well in a 24/7 collaborative environment.
- Perform complex web migrations and support junior coworkers with their migration processes.
- Help customer with application load tests and application upgrades etc, and provide support to juniors with their deployments.
- Convert complex chat queries of customers to tickets when needed.
- Help junior team members with reaction to Alerts where needed on different monitoring frameworks. (slack, sensu and zabbix)
- Monitor and react to different abuse reports (Slack and emails, etc.) in close coordination with different teams.
- Assist “Lead Cloud Engineers” to develop and improve internal development tools and dashboards.
- Be able to cater complex customer queries on ticketing system and support juniors with rest of tickets.
- Be able to answer complex queries on chats and provide support to juniors with the rest of chats and tickets.
- Be able to provide basic training for PlatformOps Juniors.
Skills:
- Must have sound developer experience (thorough PHP knowledge, and preferably intermediate knowledge of some other languages like Javascript, HTML, CSS).
- Good knowledge of Linux.
- Working experience in PHP based Open Source web applications (Preferably: WordPress, Drupal, Magento etc).
- Excellent concepts and working experience of different webstacks (Apache and Nginx are the norm, candidate should know how to set up open source applications and serve the contents.)
- Good experience with MySQL.
- Good knowledge of monitoring frameworks like Zabbix and Nagios.
- Strong written and verbal communication skills.
- Analytical (problem solving) skills.
Job Details
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
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