- Answer Level 1 (General/Basic) queries via email to non-high value customers.
- Answer Level 2 (Complex and/or Sensitive) queries via email and/or calls.
- Work on churn avoidance under CSM Seniors supervision.
- Outreach potential customers for upselling, churn control and NPS follow-ups
- Monitor Churn through CSD and Slack Alerts.
- Monitor Abuse through CSD, Slack and Daily Authorization emails/notifications.
- Detect and Act on upselling opportunities.
- Regular low touch communication with potential / high-value customers.
- Work on OKRs assigned by departmental HoD or team lead of CS.
Skills:
- Excellent written & verbl English communication skills.
- Analytical (problem solving) mindset.
- Attention to detail.
- Process oriented.
- Self-deciplined
- Very good Interpersonal skills.
- Strong empathy.
- Basic knowledge of one or more of the applications we use (preferably WordPress) will be a plus point.
Skills
Job Details
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
What is your Competitive Advantage?
Similar Job Titles
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Mona Sharif
Senior Team Lead
Konext PVT. LTD
