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Job Description

  • Answer Level 1 (General/Basic) queries via email to non-high value customers.
  • Answer Level 2 (Complex and/or Sensitive) queries via email and/or calls.
  • Work on churn avoidance under CSM Seniors supervision.
  •  Outreach potential customers for upselling, churn control and NPS follow-ups
  • Monitor Churn through CSD and Slack Alerts.
  • Monitor Abuse through CSD, Slack and Daily Authorization emails/notifications.
  • Detect and Act on upselling opportunities.
  • Regular low touch communication with potential / high-value customers.
  • Work on OKRs assigned by departmental HoD or team lead of CS.

Skills:

  • Excellent written & verbl English communication skills.
  • Analytical (problem solving) mindset.
  • Attention to detail.
  • Process oriented.
  • Self-deciplined
  • Very good Interpersonal skills.
  • Strong empathy.
  • Basic knowledge of one or more of the applications we use (preferably WordPress) will be a plus point.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Software Design and Development
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Atleast 2 years' of experience)
Apply Before:
May 30, 2019
Posting Date:
Apr 30, 2019
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Gaditek

Information Technology · 301-600 employees - Karachi

pGaditek is a centre of excellence. A designated R&D space and talent pool that innovates relentlessly and ventures into the unknown./pp10 Years.  7 Industries.  15 Brands.  500 + Gaditians./ppHuman-centricity and co-creation are two core pillars of our culture. At Gaditek, our employees choose to q ...Read More