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Job Description

1.      Provides technical assistance to customers intelligently (using customer insights) over live chats (Maximum 6), Tickets and Gmail.

2.      Assistance should be provided keeping our targets and SOPs in mind

3.      To Understand Issues / Bugs and escalate them to SLs.

4.      Reporting all Recurring issues to Shifts on urgent basis.

5.      Complete Understanding of All helping tools like Reseller Panel, BI, Mixpanel etc.

6.      To have hand on experience on platforms / apps.

7.      Make sure that team’s individual and collective targets/tasks are achieved.

You'll be communicating directly (via chat/tickets & emails) with clients in over 100 countries so you must have an excellent written English skills and a strong sense of team collaboration.

Job Details

Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
P.E.C.H.S, Karachi, Pakistan
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Work Permit:
Apply Before:
Sep 17, 2018
Posting Date:
Aug 17, 2018
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Gaditek Associates

Information Technology · 51-100 employees - Karachi

Gaditek is one of the finest "Technology Houses" in Pakistan. Starting its operations in 2008 as a Web Development services provider, Gaditek, over the past 3 years has successfully expanded the portfolio of services to include Mobile Development, Online Marketing, E-Business Consultancy and Outsour ...Read More