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Job Description

1.      Provides technical assistance to customers intelligently (using customer insights) over live chats (Maximum 6), Tickets and Gmail.

2.      Assistance should be provided keeping our targets and SOPs in mind

3.      To Understand Issues / Bugs and escalate them to SLs.

4.      Reporting all Recurring issues to Shifts on urgent basis.

5.      Complete Understanding of All helping tools like Reseller Panel, BI, Mixpanel etc.

6.      To have hand on experience on platforms / apps.

7.      Make sure that team’s individual and collective targets/tasks are achieved.

You'll be communicating directly (via chat/tickets & emails) with clients in over 100 countries so you must have an excellent written English skills and a strong sense of team collaboration.

Job Details

Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
SysAdmin
Job Location:
P.E.C.H.S, Karachi, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Work Permit:
Pakistan
Apply Before:
May 29, 2019
Posting Date:
Apr 29, 2019
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Gaditek

Information Technology · 301-600 employees - Karachi

pGaditek is a centre of excellence. A designated R&D space and talent pool that innovates relentlessly and ventures into the unknown./pp10 Years.  7 Industries.  15 Brands.  500 + Gaditians./ppHuman-centricity and co-creation are two core pillars of our culture. At Gaditek, our employees choose to q ...Read More