Billing Executive

Gaditek Verified

Karachi , Pakistan

Posted May 28, 2021 479 views

PKR. 60,000 - 175,000/Month

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Job Description

In a Nutshell:

Gaditek is headhunting a battle-tested Billing Executive for its Customer Success Department. In this role, you will interact with customers for their billing-related queries via live chats, emails, ticketing systems, etc., and resolve their issues. The candidate will be required to follow all billing and abuse control processes and assist other team members with their billing-related tasks.

Customer growth can be measured by the number of daily sign-ups and existing customers with which grow the number of active users. Therefore, the billing team plays a vital role in managing in ensuring business growth. The Billing Executive works under the supervision of a Team Leads and Manager. Although working under supervision, he must possess the ability to work independently and must, sometimes, provide administrative support. Analytical thinking, working under pressure, coping with tight deadlines, and exemplary problem-solving skills are some of the primary requirements for this job role.

Once you are here, you will:

  • Be responsible for PlayStore/AppStore IPNs 
  • Monitor Suspected Fraudulent Stripe Email 
  • Manage Garden Fraud Marked Payments
  • Manage Pure Bluesnap Chargebacks 
  • Manage CDRN/Ethoca/ Alerts 
  • Settle Paypal/Stripe Disputes 
  • Manage Stripe Radar Cases 
  • Manage Mixpanel - Invoice Generation
  • Manage FTTP Trial No Usage Refunds
  • Manage Bad Domain Signups Fixation
  • Manage Stripe PBI Dashboard Screening
  • Manage Acct IPN update 
  • Manage Acct IPNs coingate 
  • Manage Acct not issued 
  • Manage Double Payment Sheet 
  • Plan upgraded Recurring cancellation suspended 
  • Manage Paypal DDs 
  • Manage Account Not Issued/Due Date Not Changed DD sheet 
  • Manage Flagged as Fraud via Stripe cases 
  • Manage BLC Verification/Pending Task

What does GADITEK offer you?

Gaditek is a new-age technology company that believes in human-centricity and caring of its employees. We work hard. Harder than most other places of work in the same hours. But we also purposefully find ways to turn the workplace into an energizing space that allows our teams to enjoy work together. As a result, we’re among the best companies to work for in Pakistan with a plethora of benefits and an amazing culture.

Relevant Experience:

  • Minimum 1-year experience 
  • Proven experience as billing specialist/accountant
  • Relevant Qualification: Bachelors of Commerce 

Personality Traits and Skills Required: 

  • Proficient in verbal and written communication. The candidate must be fluent in English and possess good problem-solving skills.
  • Punctual and trustworthy
  • Good mentoring and managerial skills
  • Resilient to pressure and multitasking
  • Good analytical skills
  • Carry excellent knowledge of MS Office/Google Docs
  • Results-driven and patient
  • A high degree of attention to detail and trustworthiness
  • Ability to work independently
  • Possess good organizational skills
  • Have a strong knowledge of or being open to learn
  • Ability to multi-task

Remote Work During COVID19 Pandemic

Work from home is mandatory for all Gaditians during the COVID19 pandemic. To enable our teams to work remotely, Gaditek has introduced the following:

  • UPS for Critical Staff
  • Monthly Internet Allowance
  • Internet Device
  • Pausing all pending Loan Installments
  • Additional OPD Benefits for our Office Staff
  • Dedicated hotlines to our support teams

A special fund has been set up to support all Gaditians and their families in case of a worst-case shutter-down scenario in any area that limits access and availability to food and basic amenities. Gaditians are a family and we are committed to moving forward and through this pandemic together as one.

Additionally, our Admin team is on standby at all times to help Gaditians in any way they can. Finally, a detailed WFH policy and guide to enable productive work from home for all teams are available.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Finance and Accounts
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Apply Before:
Jun 28, 2021
Posting Date:
May 28, 2021
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Information Technology · 601-1000 employees - Karachi

Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Sec ...Read More

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