In a Nutshell:
GADITEK is hunting for a Customer Support Executive who is fluent in Arabic to support and create value for our clients.
In this role, you will be responsible for achieving world-class level client support, value-added usage, retention, and ensuring customer loyalty. We need someone resilient and capable of handling upset and aggrieved customer-facing a situation like a champ. You should have fluency in reading, writing, and speaking Arabic.
Why is this role important for GADITEK’s work?
GADITEK’s mission is to support its brands with the right talent so they can take us to new levels of excellence in existing and non-existing areas; and in the process, make them more valuable and relevant in the marketplace.
This role is important for building relationships with our customers, increasing brand loyalty and lifetime value while reducing churn. Your efforts are critical to the success and growth of our product and service offerings and ensuring customer queries are addressed effectively and on time.
Once you are here, you will:
- Manage complex transactional or emotional customer situations promptly and professionally.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right data sources and knowledge.
- Plan, prioritize, and manage time effectively for assuring 100% customer satisfaction.
- Track and resolve any issues and communicate timely correspondences back to customers.
- Answer calls professionally and provides information about products and services.
- Maintain healthy relationships with loyal customers to retain them.
- Engage with the customers to resolve queries within the given timeframe.
What does GADITEK offer you?
GADITEK is a new age company that is focused on just one thing: keeping you relevant in the market and in this age. We work hard. Harder than most other places of work, in the same hours. But we also purposefully find ways to allow our teams to enjoy work together. As a result, we’re among the top IT and technology companies in Pakistan.
Working with us, you will never have to worry about being left behind in the market or losing your market value. You will always remain market competitive, work on challenging new projects that will require you to put your existing body of knowledge and experience to create amazing solutions that you’re proud of and helps us go to new places.
Relevant Experience:
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required for this role.
Education: Bachelors.
Experience: Minimum 2 - 3 years.
Specific Skills:
Proficiency in communicating in Arabic (verbally and written) is a must.
Prior experience in the customer-facing area is a must.
Web-savvy background with knowledge of e-commerce functions is an added bonus.
Job Details
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
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