Job Role:
- Timely answer customer queries on different CRMs (LiveChat, Zendesk, Emails, etc.)
- Maintain healthy relationships with loyal customers to retain them
- Engage with the customers to resolve queries within the given time frame
- Communicate timely correspondence back to customers, track and resolve any issues
- Plan, prioritize, and manage time effectively to assuring 100% customer satisfaction
- Provide accurate, valid, and complete information by using the right data sources and knowledge
- Identify and assess customers’ needs to achieve satisfaction.
Qualification:
- Bachelors
- English communication and computer proficiency is a must with strong writing skills and communication skills
Skills
Job Details
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
What is your Competitive Advantage?
Similar Job Titles
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
