Primary Responsibilities:
- Managing customer communications providing product information through tickets, chats, and various social media platforms.
- Resolving issues with TAT and as per company policies.
- Proactively identifying escalated cases and the ability to resolve them actively.
- Communicating with domestic teams and foreign stakeholders, ensuring email and other communication is promptly answered and followed up.
- Making outbound calls when required to stakeholders and customers.
- Improving NPS
Secondary Responsibilities:
- Identifying issues in processes.
- Ability to make things better.
- Taking projects side projects
Skills
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
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