Posted Mar 06, 2023 121 views
The role is to achieve world-class levels of client support, value-added usage, and retention, and ensure customer loyalty. Must be resilient to deal with upset and aggrieved customer-facing situations. The individual should be able to read, write, and speak English and Arabic fluently with a good or neutral accent.
Responsibilities and Duties:
- Arabic & English communication is a must with solid writing skills, Along with Strong translation skills is a must, from English to Arabic and vice versa if needed.
- Customer service skills, highly motivated team player.
- Communicate issues to appropriate teams as necessary for a quick resolution.
- Improving cash on delivery success rate. Address and resolve post-order questions regarding shipping, billing, and delivery.
- Engage with the customers to resolve queries within the given time frame.
- Ability to maintain reports and present them in an organized format.
Skills
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
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