Customer Success Trainer

Gaditek Verified

Karachi , Pakistan

Posted Jul 23, 2019 212 views Report Job

PKR. 90,000 - 100,000/Month

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Job Description

Gaditek is searching for a Customer Success Trainer Executive, a Training & Development expert to administer training programs for its Customer Success Agents / Supervisors.

In this role, you will be assessing the training and development needs to accomplish departmental/ organizational goals. You will actively participate and be responsible for analyzing, prioritizing all outgoing and incoming communications and improve sales and service quality across Cyber Security.

  • Accomplish Training and Development objectives by facilitating with recruiting, selecting, orienting, training, coaching, and counseling of CS Agents.
  • Communicate accurate requirements to the HR when prospecting new CS agents.
  • Conduct interviews/ tests to screen for the required skill set and attributes.
  • Conduct orientation training, core concepts training, attitude training and routine coaching sessions to ensure maximum productivity of CS agents.
  • Modifies or creates course materials and training manuals to meet specific training needs
  • Monitors training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.
  • Works with CS managers to identify and address learning issues, and new training needs regarding processes or product updates for specific employees or department.
  • Manages training and coaching, session logs in order to compile reports identifying ROI and value creation from all training efforts.
  • Responsible to identify arrange and manage/conduct specialized training sessions for CS managers to groom their skills and increase productivity (Webinars / Seminars etc.)
  • Compile detailed reports of all mentioned efforts above and present to CEO on Bi-Weekly basis.
  • Organize update and maintain “Live Chat” canned messages to arm CS agents with required tools to improve efficiency and accuracy of messaging.

Team Building and Delegation

  • We are looking for someone who shows a sincere interest in employees and the solutions to their problems. In this role, you are expected to:
  • Lend support and guidance to subordinates.
  • Display a harmonious and cooperative spirit.
  • Encourage collaboration with the team
  • Collaborate with individual team members to establish a development path
  • Excels in facilitating group discussions
  • Empower employees with the authority and resources to achieve results.
  • Encourage employees to solve their own problems and build foundations on mutual dependence and understanding.
  • Establish effective working relationships and become the goto person and be highly respected by employees for sharing concerns, problems, and opportunities.
  • Delegates with clearly defined responsibility and authority.

Creativity/Innovations Initiatives

  • Take a clever and imaginative approach to confront roadblocks for the CS Department.
  • Regularly present new ideas and approaches for system/process improvements in collaboration with CS managers.
  • Take initiatives for SOPs, structuring, standards, discipline, productive, quality in the CS Department.

Vision Alignment

  • Promote the company culture among peers in the respective team/department.
  • Excel in living the organizational values.
  • Promote strong support of the company’s mission and vision in daily routine.
  • Ensure CS Teams contribution to the company’s goals.
  • Build foundations on mutual dependence and understanding.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Software Design and Development
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Aug 23, 2019
Posting Date:
Jul 23, 2019
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Gaditek

Information Technology · 301-600 employees - Karachi

Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Sec ...Read More

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