Intern - Technical Support Engineer

Gaditek Verified

Karachi , Pakistan

Posted Jul 31, 2019 384 views Report Job

PKR. 10,000 - 15,000/Month

Apply For This Job


Job Description

Job Overview:

  • Customer Service Executives / TSE handle chats, Tickets, E-mails, answer inquiries, and Resolve
  • product or service problems by clarifying the customer's complaint; determining the cause of
  • the problem; selecting and explaining the best solution to solve the problem; expediting
  • correction or adjustment.
  • Conducting business reviews ensure clients are satisfied with their products and services.

Responsibilities and Duties:

  • Provide a bullet point list of the responsibilities and duties of this job.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Take the extra mile to engage customers
  • Assist with placement of orders, refunds, or exchanges
  • Attempt to persuade a customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services


  • Successfully completed 14 or 16 years of education. (Bachelors in computer science or electronic engineering, Bachelors in Business administration is preferred.
  • Candidate should be flexible to work in rotational shifts (Morning & Evening including Night)
  • Average to good interpersonal skills and good English communication (Oral & writing skills)
  • Interest in technology-related products/industry.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Strong chat handling skills and attentiveness
  • Ability to multi-task, prioritize, and manage time effectively


  • Communication
  • Interpersonal
  • Problem Solving
  • Ability to work under stress

Behavioral Traits:

  • Dependability – Should be flexible working in rotational shifts and go the extra mile in meeting operational tasks
  • Knowledge & Proficient – Should be able to understand technology or interest in technology (Applications, networks, systems, troubleshoot).
  • Empathy - A candidate should have a level of understanding of customer empathy. 
  • Judgment – Should be able to execute things with a holistic approach. Understands the concept of customer success vs customer support. 
  • Communication – Fluent in English communication skills (Reading, writing and verbal) and with good comprehension & feedback providing skills

Job Details

Total Positions:
5 Posts
Job Shift:
Job Type:
Web Designing & Development
Job Location:
Minimum Education:
Degree Title:
Telecommunication, Electronics & Electrical
Career Level:
Entry Level
Minimum Experience:
Apply Before:
Aug 31, 2019
Posting Date:
Jul 31, 2019
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium


Information Technology · 301-600 employees - Karachi

Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Sec ...Read More

Similar Job Titles

Technical Support Engineer

Your Engineering Solutions (YES), Multiple Cities, Pakistan
Posted Aug 20, 2019

IT Technical Support Officer

UDL Distribution (Pvt) Ltd., Karachi, Pakistan
Posted Aug 05, 2019

Technical Support Engineer

Your Engineering Solutions (YES), Multiple Cities, Pakistan
Posted Aug 01, 2019

Technical Support Engineer

Jazz, Lahore, Pakistan
Posted Jul 04, 2019
View All