Intern - Technical Support Engineer

Gaditek Verified

Karachi , Pakistan

Posted Jul 31, 2019 384 views Report Job

PKR. 10,000 - 15,000/Month

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Job Description

Job Overview:

  • Customer Service Executives / TSE handle chats, Tickets, E-mails, answer inquiries, and Resolve
  • product or service problems by clarifying the customer's complaint; determining the cause of
  • the problem; selecting and explaining the best solution to solve the problem; expediting
  • correction or adjustment.
  • Conducting business reviews ensure clients are satisfied with their products and services.

Responsibilities and Duties:

  • Provide a bullet point list of the responsibilities and duties of this job.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Take the extra mile to engage customers
  • Assist with placement of orders, refunds, or exchanges
  • Attempt to persuade a customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services

Qualifications:

  • Successfully completed 14 or 16 years of education. (Bachelors in computer science or electronic engineering, Bachelors in Business administration is preferred.
  • Candidate should be flexible to work in rotational shifts (Morning & Evening including Night)
  • Average to good interpersonal skills and good English communication (Oral & writing skills)
  • Interest in technology-related products/industry.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Strong chat handling skills and attentiveness
  • Ability to multi-task, prioritize, and manage time effectively

Skills:

  • Communication
  • Interpersonal
  • Problem Solving
  • Ability to work under stress

Behavioral Traits:

  • Dependability – Should be flexible working in rotational shifts and go the extra mile in meeting operational tasks
  • Knowledge & Proficient – Should be able to understand technology or interest in technology (Applications, networks, systems, troubleshoot).
  • Empathy - A candidate should have a level of understanding of customer empathy. 
  • Judgment – Should be able to execute things with a holistic approach. Understands the concept of customer success vs customer support. 
  • Communication – Fluent in English communication skills (Reading, writing and verbal) and with good comprehension & feedback providing skills

Job Details

Total Positions:
5 Posts
Job Shift:
Rotating
Job Type:
Department:
Web Designing & Development
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
Telecommunication, Electronics & Electrical
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Aug 31, 2019
Posting Date:
Jul 31, 2019
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Gaditek

Information Technology · 301-600 employees - Karachi

Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Sec ...Read More

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