Posted Jul 31, 2019 13 views
Job Overview:
- Customer Service Executives / TSE handle chats, Tickets, E-mails, answer inquiries, and Resolve
- product or service problems by clarifying the customer's complaint; determining the cause of
- the problem; selecting and explaining the best solution to solve the problem; expediting
- correction or adjustment.
- Conducting business reviews ensure clients are satisfied with their products and services.
Responsibilities and Duties:
- Provide a bullet point list of the responsibilities and duties of this job.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Take the extra mile to engage customers
- Assist with placement of orders, refunds, or exchanges
- Attempt to persuade a customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
Qualifications:
- Successfully completed 14 or 16 years of education. (Bachelors in computer science or electronic engineering, Bachelors in Business administration is preferred.
- Candidate should be flexible to work in rotational shifts (Morning & Evening including Night)
- Average to good interpersonal skills and good English communication (Oral & writing skills)
- Interest in technology-related products/industry.
- Customer orientation and ability to adapt/respond to different types of characters
- Strong chat handling skills and attentiveness
- Ability to multi-task, prioritize, and manage time effectively
Skills:
- Communication
- Interpersonal
- Problem Solving
- Ability to work under stress
Behavioral Traits:
- Dependability – Should be flexible working in rotational shifts and go the extra mile in meeting operational tasks
- Knowledge & Proficient – Should be able to understand technology or interest in technology (Applications, networks, systems, troubleshoot).
- Empathy - A candidate should have a level of understanding of customer empathy.
- Judgment – Should be able to execute things with a holistic approach. Understands the concept of customer success vs customer support.
- Communication – Fluent in English communication skills (Reading, writing and verbal) and with good comprehension & feedback providing skills
Skills
Job Details
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
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