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Job Description

Job Overview:

  • Provide technical information to Cloud Hosting Customers.
  • Win new business and Increase Sales by providing top quality technical service
  • Help to ensure customer satisfaction and strengthen customer relationships.
  • Provide product demo and answer Cloud Hosting queries.
  • Assist customers in successfully completing their initial 6 months onboarding period.
  • Schedule calls with Prospects and understand WordPress and Magneto Cloud Hosting requirements.
  • Guide Customers about Web Server Technologies [ Apache, Nginx, Caching, DNS ]
  • Ensure smooth Migration for Ecommerce Websites.
  • Provide proactive support during on-boarding process.

Responsibilities and Duties:

  • Provide technical information to customers to support pre-sales and post-sales processes
  • Address all product-related queries on time.
  • Train customers to use product effectively.
  • Escalate customers’ feedback to help identify potential new features in the existing product line.
  • Report on product performance.
  • Identify solutions to reduce support issues.
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
  • Liaise with the Technical department to win new business and increase sales
  • Establish best practices in Sales by following guidelines from Senior’s. 
  • Keep track of sales performance metrics.
  • Strengthen customer relationships.
  • Manage assigned geographical region and maintain good relation with customers.
  • Follow Sales Processes and make sure they are strictly followed

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
P.E.C.H.S, Karachi, Pakistan
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Work Permit:
Apply Before:
Aug 19, 2019
Posting Date:
Jul 19, 2019
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Information Technology · 301-600 employees - Karachi

Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Sec ...Read More