In a Nutshell:
Gaditek is looking for a Linux Administrator who wishes to grow in a dynamic Support environment. Our ideal candidate should be a customer-focused individual that leverages his technical expertise for giving best support that benefits our users. Above all, we are looking for a team builder who is excited to work in a fast-paced and highly dynamic rewarding cross-functional environment.
Once you are here, you will:
- Provide best support and solutions to our Customers through tickets, chat, emails, etc.
- A desire to help people, and a strong sense of empathy for their needs.
- Be a good team player who works well in a 24/7 collaborative environment.
- Perform website migrations following proper SOPs.
- Convert complex chat queries of customers to tickets when needed.
- Monitor alerts where needed on different monitoring frameworks. (slack, sensu and zabbix)
- Monitor and react to different abuse reports (Slack and emails, etc.).
- Assist Seniors and Leads to develop and improve internal development tools and dashboards.
- Be able to cater customer queries on the ticketing system.
- Be able to answer complex queries on chats and provide support to juniors with the rest of chats and tickets.
- Be able to provide assist juniors.
- Proper daily reporting (on Assembla and other platforms if required) and escalation of processes where needed.
- Understand and take responsibilities and ownership.
Relevant Experience:
- BS/BE in Computer Science/Engineering or related field having 2-3 years of relevant work experience.
- Must have sound concepts and knowledge of programming (PHP knowledge and preferably intermediate knowledge of some other languages like Javascript, HTML, CSS, Bash and Python knowledge would be a plus.)
- Good knowledge and concepts of Linux.
- Knowledge of PHP based Open Source web applications (Preferably: WordPress, Drupal, Magento etc).
- Sound knowledge of different web stacks (Apache and Nginx are the norms).
- Knowledge of MySQL and its optimization.
- Knowledge of monitoring frameworks like Zabbix and Nagios would be a plus.
- Strong written and verbal communication skills.
- Analytical (problem-solving) skills.
- Strong understanding of system and networking concepts and troubleshooting techniques.
- Should be process-oriented and Proactive.
- Ability to work under pressure.
- Ability to meet SLAs and deadlines.
- Strong interpersonal and teaming skills - the ability to set and enforce processes.
- Knowledge of cloud infrastructure environments (like AWS, GCE, DO, etc.).
- Documentation and reporting skills.
- Ability to work in rotating shifts in 24x7 production operations, preferably supporting a highly available environment for PaaS/cloud service provider.
Job Details
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
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