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Job Description

Gaditek is looking for a Linux Administrator who wishes to grow in a dynamic Support environment. Our ideal candidate will be a customer-focused individual that leverages his technical expertise for giving the best support and benefit our users. Above all, we are looking for a team builder who is excited to work in a fast-paced and highly dynamic rewarding cross-functional environment.

Job Responsibilities

  • Provide best support and solutions to our Customers through tickets, chat, emails, etc.
  • A desire to help people, and a strong sense of empathy for their needs.
  • Be a good team player who works well in a 24/7 collaborative environment.
  • Perform website migrations following proper SOPs.
  • Convert complex chat queries of customers to tickets when needed.
  • Monitor alerts on different monitoring frameworks. (slack, sensu and zabbix)
  • Monitor and react to different abuse reports (Slack and emails, etc.).
  • Assist Seniors and Leads to develop and improve internal development tools and dashboards.
  • Be able to cater to customer queries on the ticketing system.
  • Be able to answer complex queries on chats and provide support to juniors with the rest of chats and tickets.
  • Be able to provide assist juniors.
  • Proper daily reporting (on Assembla and other platforms if required) and escalation of processes where needed.
  • Understand and take responsibility and ownership.

Qualifications & Experience

  • BS/BE in Computer Science/Engineering or related field having 2-3 years of relevant work experience.
  • Must have sound concepts and knowledge of programming (PHP knowledge and preferably intermediate knowledge of some other languages like Javascript, HTML, CSS, Bash and Python knowledge would be a plus.)
  • Good knowledge and concepts of Linux.
  • Knowledge of PHP based Open Source web applications (Preferably: WordPress, Drupal, Magento, etc.)
  • Sound knowledge of different webstacks (Apache and Nginx are the norm).
  • Knowledge of MySQL and its optimization.
  • Knowledge of monitoring frameworks like Zabbix and Nagios would be a plus.
  • Strong written and verbal communication skills.
  • Analytical (problem-solving) skills.
  • Strong understanding of system and networking concepts and troubleshooting techniques.
  • Should be process-oriented and Proactive.
  • Ability to work under pressure.
  • Ability to meet SLAs and deadlines.
  • Strong interpersonal and teaming skills with the ability to set and enforce processes.
  • Knowledge of cloud infrastructure environments (like AWS, GCE, DO, etc.).
  • Documentation and reporting skills.
  • Ability to work in rotating shifts in 24x7 production operations, preferably supporting a highly available environment for PaaS/cloud service providers.

Job Details

Total Positions:
20 Posts
Job Shift:
First Shift (Day)
Job Type:
Department:
Information Technology
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 24, 2019
Posting Date:
Nov 24, 2019
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Gaditek

Information Technology · 601-1000 employees - Karachi

Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Sec ...Read More

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