Senior Billing Executive

Job Overview:

We are looking for a competent Billing specialist to undertake a variety of financial and non-financial tasks in order to ensure accuracy and reliability of the Sales and Customer Billing data including the responsibilities related to Invoicing, Credit Notes, Product Returns & Exchanges, Refunds & Credits, Order Delivery Tracking and Order Completion Process. The main areas of accountability will include the assurance of the Completeness, Accuracy and Reliability of the Sales and Billing Data.

Skills & Attributes:

• Excellent knowledge of MS Office (particularly Excel).
• Good with the numbers with strong Mathematical skills.
• Knowledge of Finance Documentation, Terminologies & Processes.
• Knowledge of VAT/Sales Tax.
• Strong Problem Solving Skills.
• Process Oriented.
• Detail Oriented.
• Extremely Trust-Worthy and Reliable.
• Strong Communication Skills including Proficiency in written and spoken English.

Responsibilities:

Ensure accuracy and reliability of sales data:

•    Reporting of Revenue as per Accounting Standards.
•    Ensure all the completed orders are Invoiced.
•    Ensure that all orders are marked appropriately.
•    Ensure all the orders are invoiced correctly including address, SKUs, Quantities, Prices and Taxes.
•    Ensure sales data matches with inventory data (Outbound Shipments).
•    Ensure sales data matches with Payments data.
•    Create Manual Invoices whenever and wherever required.
•    Maintenance of the Data of the Unearned Revenue.
•    Maintenance of the Data of Gift Cards.
•    Maintenance of the Price Lists.
•    Maintenance of the Data of Deliveries to customers.
•    Periodic Reconciliation of sales Data.
•    Develop Processes and SOPs to ensure completeness, accuracy and reliability of the Sales data.
•    Identify discrepancies and take corrective actions for the rectification.

Payment Processor Management:

•    Ensure that Payments are received against all the orders.
•    Ensure that all refunds are properly processed and accounted for.
•    Ensure that all chargebacks are properly accounted for.
•    Ensure that chargebacks are filled in timely manner for the re-imbursements from ClearSale.
•    Ensure that all Payment Processors transactions are recorded, including but not limited to customer payments, fees, other charges, payouts.
•    Periodic Reconciliation of Payment Processor Balances.
•    Develop Processes and SOPs to ensure completeness, accuracy and reliability of the Payment data.
•    Identify discrepancies and take corrective actions for the rectification.

Accounts Receivable Management:

•    Accurate recording of the Sales Invoices.
•    Accurate recording of the Customer Credit Notes.
•    Accurate recording of the Customer Payments.
•    Periodic Writing-off of the Sales Invoices.
•    Ensure Accuracy of Customer Balances.
•    Ensure Accuracy of Customer Balances Aging.
•    Periodic Reconciliation of Customer Balances.
•    Periodic Confirmation of Customer Balances.
•    Follow-up and send periodic reminders for the outstanding receivables.
•    Periodically prepare and send customer Account Statements.
•    Develop Processes and SOPs to ensure completeness, accuracy and reliability of the Accounts Receivable data.
•    Identify discrepancies in the processes and take corrective actions for the rectification.

Maintain Records of Customer Returns and Exchanges:

•    Maintain the data of the Returns and Exchanges from customers.
•    Prepare the Credit Notes for the Returns and Exchanges.
•    Ensure that all products are received back from customers and added back to the inventory in case of Returns and Exchanges.
•    Prepare Periodic Reports of the Returns, Exchanges and Credit Notes.
•    Develop Processes and SOPs to ensure completeness, accuracy and reliability of the Customer Returns and Exchanges data.
•    Identify discrepancies in the processes and take corrective actions for the rectification.

Process and Keep Records of Customer Refunds:

•    Process the Refunds to the customers as per the company policy.
•    Ensure the compliance to company policy for all the refunds.
•    Maintain the data of the Refunds to the customers.o   Prepare Periodic Reports of the Refunds.
•    Develop Processes and SOPs to ensure completeness, accuracy and reliability of the Refunds data.
•    Identify discrepancies in processes and take corrective actions for the rectification.

Process and Keep Records of Gift Cards, Coupon Codes and Customer Store Credit:

•    Issue Store Credits to the customers as per the company policy.
•    Ensure the compliance to company policy for the Store Credits.
•    Maintain the data of the Coupon Codes and Store Credits issued to the customers.
•    Prepare Periodic Reports of the Coupon Codes and Store Credits Issued.
•    Prepare Periodic Usage Report of Coupon Codes.
•    Prepare Periodic Reconciliation of the total store credit issued till date, store credit utilized by the customers, remaining unutilized balance of the store credit.
•    Develop Processes and SOPs to ensure completeness, accuracy and reliability of the data.
•    Identify discrepancies in the processes and take corrective actions for the rectification.

Develop Processes and SOPs for the smooth functioning and to ensure the completeness, accuracy and reliability of the data.

Compliance with VAT Laws, Rules and Regulations:

• Stay up-to-date with all the applicable VAT Laws, Rules and Regulations.
• Ensure the compliance of the all the processes and SOPs with the applicable VAT Laws, Rules and Regulations.
• Prepare and maintain the record of the Output VAT.
• Prepare and maintain the record of sales data for the VAT filing.
• Preparation of the report of the Output VAT for the VAT filing.

Maintain all the records and documentations related to the customer transactions:

• Sales Invoices.
• Credit Notes.
• Customer Account Statements.
• Customer Payments.
• Product Returns.
• Product Exchanges.
• Customer Refunds.
• Customer Store Credits.
• Gift Cards Data.

Requirements:

• Minimum 3 Years of Experience in the Billing Department.
• Master’s Degree in Finance and/or Accounting Certification.