- Provide best support and solutions to our customers through tickets, chat, phone, emails, Premium Slack, Skype etc.
- A desire to help people, and a strong sense of empathy for their needs.
- Be a good team player who works well in a 24/7 collaborative environment.
- Perform complex web migrations and support junior coworkers with their migration processes.
- Help customer with application load tests and application upgrades etc, and provide support to juniors with their deployments.
- Convert complex chat queries of customers to tickets when needed.
- Help junior team members with reactions to Alerts where needed on different monitoring frameworks.
- Monitor and react to different abuse reports (Slack and emails, etc.) in close coordination with different teams.
- Assist “Team Leads” to develop and improve internal development tools and dashboards.
- Be able to cater complex queries on chats/tickets and provide support to juniors with the rest of chats/tickets.
- Be able to provide basic technical training to Juniors.
- Be able to cater to complex Cloudways infrastructure issues and escalate them in a timely manner to Team leads if necessary.
- Go through the chats & tickets on weekly basis and check for the repeated issues which can be suggested as incremental improvements to DevOps and present them to Team Leads.
- Be able to automate any procedure with the current operations can save the time for the team.
Skills
Job Details
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
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