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Job Description

In a Nutshell:

Gaditek is searching for a Technical Account Executive who can immediately join its tactical team of rockstars. 

In this role, you will be responsible for providing top quality technical service and proactive support during onboarding of new customers, strengthen customer relationships, guide customers about web server technologies, ensure the satisfaction of existing cloud hosting customers, win new business and increase sales. Selected candidates will gain a market competitive salary and package and commission.

Why is this role important for GADITEK’s work?

GADITEK’s mission is to support our brands with the right talent so they can take us to new levels of excellence in existing and non-existing areas; and in the process, make them more valuable and ensure their relevance in the marketplace.

Technical Account Executives are the customer-facing representatives and sales executives of our company. Their efforts either scale our business or swerve into chaos. We rely on their extensive and holistic knowledge and understanding of our industry and our product for effective customer handling.

Once you are here, you will:

  • Provide technical information to customers to support pre-sales and post-sales processes
  • Address all product-related queries on time.
  • Train customers to use our product effectively.
  • Escalate customers’ feedback to help identify potential new features in the existing product line.
  • Report on product performance.
  • Identify solutions to reduce support issues.
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
  • Liaise with the Technical department to win new business and increase sales
  • Establish best practices in Sales by following guidelines from Seniors.  
  • Keep track of sales performance metrics.
  • Strengthen customer relationships.
  • Manage assigned geographical region and maintain good relation with customers.
  • Follow Sales Processes and make sure they are strictly followed

What does GADITEK offer you?

GADITEK is a new age technology company that is focused on just one thing: keeping you relevant in the market. We work hard. Harder than most other places of work in the same hours. But we also purposefully find ways to allow our teams to enjoy work together. As a result, we’re among the best companies to work for in Pakistan with a plethora of benefits and an amazing culture.

Working with us, you will never have to worry about being left behind in the market or losing your market value. You will always remain market competitive, work on challenging new projects that require you to put your knowledge and experience to create amazing solutions that you’re proud of and which help us go to new places.

Relevant Experience:

  • Education level: Minimum Graduate  or Technical Diploma in IT
  • Experience: 1 to 2  Years (In case of fresh candidates, who wants to work in the business development unit)
  • Specific skills: Ideally candidates with call centre experience
  • Preferred skills and qualifications: Served 1 year in web designing agency
  • Personal characteristics: Punctual and passionate about their work

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Software Design and Development
Job Location:
Minimum Education:
Degree Title:
Bachelor’s Degree in a Engineering/Management/Marketing
Career Level:
Experienced Professional
1 Year - 2 Years (Minimum 1 years’ experience)
Apply Before:
Nov 16, 2019
Posting Date:
Oct 16, 2019
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Information Technology · 601-1000 employees - Karachi

Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Sec ...Read More