Posted May 24, 2019 1 views
Job Overview:
- Provide technical information to Cloud Hosting Customers.
- Win new business and Increase Sales by providing top quality technical service
- Help to ensure customer satisfaction and strengthen customer relationships.
- Provide product demo and answer Cloud Hosting queries.
- Assist customers in successfully completing their initial 6 months onboarding period.
- Schedule calls with Prospects and understand WordPress and Magneto Cloud Hosting requirements.
- Guide Customers about Web Server Technologies [ Apache, Nginx, Caching, DNS ]
- Ensure smooth Migration for Ecommerce Websites.
- Provide proactive support during on-boarding process.
Responsibilities and Duties:
- Provide technical information to customers to support pre-sales and post-sales processes
- Address all product-related queries on time.
- Train customers to use product effectively.
- Escalate customers’ feedback to help identify potential new features in the existing product line.
- Report on product performance.
- Identify solutions to reduce support issues.
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
- Liaise with the Technical department to win new business and increase sales
- Establish best practices in Sales by following guidelines from Senior’s.
- Keep track of sales performance metrics.
- Strengthen customer relationships.
- Manage assigned geographical region and maintain good relation with customers.
- Follow Sales Processes and make sure they are strictly followed
Job Details
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
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