Customer Support is a face of our product (Ivacy) and an Integral part of the Company. They help in Customer activation, Retention, Issue troubleshooting and overall customer satisfaction and experience with our product.
Once you are here, you will:
- You will assist customers on chat (24/7), tickets and Email.
- You will resolve customer technical Issue.
- Report Issue’s to the relevant department.
- You will work on Customer Satisfaction, Experience and Retention.
Relevant Experience: Customer Support
Responsibilities:
- Responding to customer inquiries
- Resolving issues and troubleshooting technical problems
- Handling complaints to building strategies for improving the overall customer experience and fostering loyalty
- Delivering information about a company’s offerings
- Answering questions about a company’s products or services
- Developing and documenting knowledge into helpful content
Qualifications:
BE/BS/BSC/Electronics/Electrical/Telecommunication/Computer Networks
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Founded in 2008, Gaditek is a new age technology company that believes in employee-centricity. Over the past decade, we have grown from a team of 3 people and 1 product to over 550 employees, 15 internationally recognized brands in 7 different industries including Managed Cloud Services, Cyber Security, VbaaS, Athleisure, Lifestyle, Media & Publications, and Financial Services. At Gaditek, our employees choose to question and are expected to question everything around them, and then find ways to do things differently. The result? Amazing people, great teams, awesome business units, and people-centric culture that always end up going to new and unknown places.
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