IT Support Coordinator

GAICHU MANAGEMENT SERVICES SMC-PRIVATE LIMITED Verified

Multiple Cities, Pakistan

Posted Dec 20, 2019 1940 views

PKR. 20,000 - 35,000/Month

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Job Description

Job Description

  • Excellent communication and drafting skills in order to communiate with International client and Engineers
  • Research and identify solutions to hardware, Network, system and software issues during day to day tasks and projects.
  • Training of all Engineers for day to day activities,
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to clients
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients.

Requirements

  • Proven work experience as a Technical Support Engineer, Network & System adminstrator, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Must have excellent communication skills (speaking and drafting)
  • Hands-on experience at least one year with Cisco, Windows/Linux/Mac OS environments
  • Good understanding of computer systems, network devices and other technology products
  • Ability to diagnose and troubleshoot complex technical issues
  • Familiarity with cabling standards and passive media (CAT, fiber etc.)
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • Ability to work in shift rotation and pressure situation
  • Self motivated and with proactive approach
  • Team player and passionate to learn new technologiesOffice Location - Bahria TownRotating Shift

Job Details

Total Positions:
5 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
No Preference
Age:
21 - 30 Years
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Jan 20, 2020
Posting Date:
Dec 20, 2019
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GAICHU MANAGEMENT SERVICES SMC-PRIVATE LIMITED

Information Technology · 11-50 employees - Islamabad, Rawalpindi

GAICHU Management Services is a professional and highly efficient team of seasoned IT outsourcing experts. When it comes to taking care of your company's managed IT needs, we have a solid track record for expert delivery, our team knows exactly what to do. We have seen it all, and done it all, in o ...Read More

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