Requirements:
a. Maximum age limit 40 years.
b. Minimum Bachelor’s Degree.
c. Minimum 3-5 Years hands on post qualification call centre of banking industry experience as Supervisor in managing teams focused on critical operations, multiple shifts, logistic and administrative liaison;
d. Oral and Written communication, leadership and team management skills;
e. Interaction with end users (i.e. employee of NBP) to provide support regarding NBP products & service offered from Call Centre;
f. To communicate and liaison with NBP management staff for planning, different campaigns and all type of reporting needs.
g. Good command over MS Office/ specifically Excel/Power point;
Manage and plan scheduling for Agents & allocate resources adequately where ever required and also responsible for agent performance.
pSecurity and Surveillance is GCS's core competency . We have won rich recognitions from dignitaries , law enforcement organizations and the executive administrations for our contribution to safeguarding the lives and properties in Pakistan./p