Posted Sep 30, 2019 1 views
HTech Solutions (a subsidiary of GCS Group of Comapnies) is looking for Team Leads/Supervisors for one of the leading banks of Pakiatan. These Superfisors will be responsible for overseeing activities of his/her team (consisting of 25 members) assuring that the set targets for Quality and all other KPIs are being met, so that all call center operations keep running smoothly. Core duties include assessing team’s performance scores, giving them feedback and providing all necessary support to maximize team’s performance. The person should possess strong communication skills, impressive leadership, the energy and motivation and to play a key role in a dynamic, growing technology-based company.
The said person should have at least a bachelors degree and at least 8 years of experience in a call center. Experience with as a phone banking officer/supervisor will be a plus.
Responsibilities:
Duties are mentioned in the descending order of time demanded/consumed.
- Excellent written and verbal communication skills.
- Excellent management and leadership skills
- Coaching Skills
- Analytical – ability to examine problems effectively and evaluate alternate solutions
- Teamwork, Discipline, and time management
- Proficient in MS Office (will need to work on reports on Excel/Word and PowerPoint)
- Handle day to day client deliverables smoothly.
- Other related job responsibilities as assigned by Call Center Asst. Manager or Manager
- All assigned reports
Job Details
GCS Private Limited
pSecurity and Surveillance is GCS's core competency . We have won rich recognitions from dignitaries , law enforcement organizations and the executive administrations for our contribution to safeguarding the lives and properties in Pakistan./p
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