Posted Oct 23, 2020
GE Solucions Private Limited is currently looking for a Customer Support Executive (evening shift) for its Karachi Office to assist their International customers on eBay, Amazon, Walmart, and other International Marketplaces.
Job Description:
Job Responsibilities include (but not limited to):
- Manage complex transactional or emotional customer situations promptly and professionally.
- Identify and assess customers’ needs to achieve satisfaction.
- Communicate timely correspondence back to customers, track, and resolving any issues.
- Answer calls professionally and provides solutions to the customer.
- Responding to the customer’s queries within the given time frame and provide accurate, valid, and complete information using the right mode of communication.
- Understanding of customer returns on eBay, Amazon, Walmart, and other international marketplaces
- Monitor and manage sellers' feedback to maintain a higher than standard customer seller rating.
- Monitor and manage customer reviews and resolve any customers' issues swiftly and effectively.
- Intra and inter-department collaboration to familiarize the procedures and workflows of business units.
- Prepare weekly/monthly/quarterly reports to provide insights and suggest actions
- Share feedback and analysis with the manager to improvise the department.
- Remain flexible to perform ad-hoc tasks when required by the company.
Requirements & Specifications:
- Minimum 1 year proven experience in Customer Support in E-Commerce.
- An individual, having the ability to read, write, and speak English fluently with a good American or Neutral accent “ONLY”.
- Solid problem-solving skills for the purpose of determining and solving customer issues.
- Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.
- English communication and computer proficiency are required.
- A web-savvy individual with in-depth knowledge of the Internet, search engines, and e-commerce.
- Excellent customer support skill is definitely required.
- Ability to multi-task, prioritize, and manage time effectively.
Working conditions:
- Shift: Evening (6:00 pm till 3:00 am) Saturday (6:00 pm till 11:00 pm)
- Working days: Monday till Saturday
- Location: PECHS, Block 6, Karachi
Offerings:
- Market Competitive Salary
- Recreational Activities
- Performance Bonuses
- Leaves
- Health & Life Insurance
Deadline to apply: Wednesday, October 28, 2020
Job Details
GE Solucions
GE Solucions is a privately held company operating in ecommerce business since 2011.
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