Customer Support Representative

GE Solucions Verified

Karachi , Pakistan

Posted Nov 06, 2019 1027 views Report Job

PKR. 15,000 - 25,000/Month

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Job Description

GE Solucions Private Limited is currently looking for an experienced professional Customer Support Specialist - International for its Karachi Office to assist their International customers.

  • Handle complaints, provide appropriate solutions and alternatives within the time.
  • Identify and assess customers need to achieve satisfaction.
  • Resolve customer complaints verbal & non verbal.
  • Manage large amount of incoming calls
  • Resolve products or services problems by clarifying the customer complaints, determining the cause of the problem.Selecting & explaining the best solution to resolve the problem

Required Skills

• Individual having the ability to read, write, and speaks English fluently with good American or Neutral accent “ONLY”.

• English communication and computer proficiency is required.

• Web savvy individual with in-depth knowledge of the Internet, search engines, and ecommerce

• site functionality

• Strong writing skills and communication skills.

• Proven customer support experience is mandatory.

• Customer orientation and ability to adapt/respond to different types of characters.

• Manages complex transnational or emotional customer situations promptly and professionally.

• Identify and assess customers’ needs to achieve satisfaction.

• Provide accurate, valid and complete information by using the right methods.

• Excellent communication and presentation skills.

• Ability to multi-task, priorities, and manage time effectively.

• Should be able to assure 100% customer satisfaction.

• Communicate timely correspondence back to customers, track and resolving any issues.

• Answer calls professionally and provide information about products and services.

• Maintain healthy relationships with existing customers to retain them.

• Responding to the customer’s queries within the given time frame.

Additional Requirements:

• Online Web store experience preferred with exposure to online store tools such as eBay and Amazon.

• International customer support experience will be favored

More Details

Timings : 05:00 pm to 02:00 am ( Monday-Saturday)

Male and females both can apply

Job Details

Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
P.E.C.H.S, Karachi, Pakistan
Gender:
No Preference
Age:
18 - 30 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Fresh - 1 Year
Apply Before:
Dec 06, 2019
Posting Date:
Nov 06, 2019
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GE Solucions

Information Technology · 11-50 employees - Karachi

GE Solucions is a privately held company operating in ecommerce business since 2011.

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