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Posted Jan 22, 2023 227 views
Responsibility:
- The candidate will be responsible for providing Customer Support and Managing Relationships with customers from the US/UK Region.
- Analyzing customer data to improve customer experience, leading to sustainable business growth.
- Providing accurate, valid, and complete information by using the right methods and answering calls professionally and providing solutions to the customer.
- The Customer Success Manager has to plan and initiate the different strategic processes to handle customers on various E-commerce Platforms such as eBay, Amazon, Walmart & others
- Manage the entire Customer Support Team, suggest ways, and provide timely feedback to the team for enhancing customer experience.
- Solving Complexities related to a Customer Case and providing the best possible solutions.
- Suggest Improvements for retaining customers and suggest new ideas for acquiring more customers leading to revenue growth.
- Creating a positive work environment and motivating the team to achieve the desired objectives by identifying gaps and suggesting ways of improvement.
Requirements:
- Minimum 1 year of experience in Customer Support Management.
- Experience in E-Commerce Sales and Strategy planning is a MUST.
- Hands-on expertise in US Marketplaces like eBay, Amazon, Walmart, Wish, Etsy, etc.
- Knowledge about Major Ecommerce Models like dropship, Retail arbitrage along with Amazon FBA, FBM, and PL.
- A Self – Starter who seeks challenges with exceptional communication and interpersonal skills.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Age:
18 - 25 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Feb 22, 2023
Posting Date:
Jan 22, 2023
GE Solucions
Information Technology · 11-50 employees - Karachi
GE Solucions is a privately held company operating in ecommerce business since 2011.
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