Purchase Return Executive

GE Solucions Verified

Karachi , Pakistan

Posted Jul 22, 2019 704 views

PKR. 12,000 - 20,000/Month

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Job Description

  • Maintain excellent customer service as a priority.
  • Understand the different dynamics taking place during calls or e-mails correspondence with customers to maintain excellent customer service.
  • Addresses & resolves customer issues; escalate as needed.
  • Awareness of different coordination between parts, components, warranty returns.
  • Review RMA requests, provide authorized RMA number and guidelines.
  • Follow-up and manage vendors to keep process flowing.
  • Complete disposition of RMA once items are received back.
  • Consistent and constant Communication is a requirement.
  • Continue open communication with customers reviewing status of RMAs when required.
  • Open communication with vendors relating warranty requests.
  • Maintain satisfactory service level on the Return phone queue.
  • Order Entry experience, understanding how to research order history and delve into the details.
  • Familiar with inventory or inventory processes, as it relates to customers and returns.
  • Must be able to work with limited information provided. Research & seek information
  • Knowledge of computers and relevant software applications - Proficient in MS Word, Excel, MS Outlook and Internet Explorer.

Additional Information

Timings: 05:00 pm to 02:00 am    (Monday-Saturday)

Male and female both Can apply

Job Details

Total Positions:
2 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
P.E.C.H.S, Karachi, Pakistan
Gender:
No Preference
Age:
18 - 26 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Fresh - Less than 1 Year
Apply Before:
Aug 22, 2019
Posting Date:
Jul 22, 2019
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GE Solucions

Information Technology · 11-50 employees - Karachi

GE Solucions is a privately held company operating in ecommerce business since 2011.