This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Oct 27, 2016 3 views
General Purpose
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities
- answer calls and respond to emails
- handle customer inquiries both telephonically and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports
Education and Experience
- high school diploma or equivalent
- proficient in relevant computer applications
- required language proficiency
- knowledge of customer service principles and practices
- knowledge of call center telephony and technology
- some experience in a call center or customer service environment
- good data entry and typing skills
- knowledge of administration and clerical processes
Key Competencies
- verbal and written communication skills
- listening skills
- problem analysis and problem solving
- customer service orientation
- organizational skills
- attention to detail
- judgment
- adaptability
- team work
- stress tolerance
- resilience
Skills
Job Details
Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
3 Years
Apply Before:
Nov 27, 2016
Posting Date:
Oct 27, 2016
GECS Pakistan
Consultants - Karachi
Provides education consultancy
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