Posted Apr 17, 2017 1 views
To assist & provide IT support to SBASSE faculty and SBASSE staff through the SBASSE IT Helpdesk.
Main Responsibilities
- Troubleshooting IT software and hardware problems at the Helpdesk and around the SBASSE complex, individually or as a team.
- Installation of different operating systems including Windows, MAC and Linux platforms.
- Installation and trouble-shooting of scientific software used in SBASSE.
- Provide IT support to SBASSE faculty and staff. Help walk-in users.
- Taking phone calls, logging and assigning tickets at Helpdesk (Service Desk) and facilitating appropriate solution to the users after office hours and on weekends. Closure of all assigned tickets.
- Help in creating FAQ of common technical support related issues.
- Escalate the extra-ordinary/attention requiring calls.
- Following up calls in progress.
- Client end support for System Center Configuration Manager (SCCM).
- Coordination with IST department and IST staff as and when required.
Job Details
GEMCO Pakistan
GEMCO is a leading distributor of a multidimensional product range of world-renowned brands in the office equipment, consumer electronics and photography spaces. The Company was established in 1958 and operates through Pakistan-wide branch offices and dealer networks that provide sales and support services to clientele ranging from individuals to large multinational organizations.
What is your Competitive Advantage?
Similar Job Titles
IT Support Engineer
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
