Manager IT - Customer Serives

Generation School Unverified

Karachi , Pakistan

Posted Nov 09, 2017 709 views

PKR. 90,000 - 100,000/Month

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Job Description

We seek candidates for the position of Manager IT Customer Services in the IT Customer Services Section of the Information Technology Department. The position is based in Islamabad and reports to the Senior Manager IT Customer Services. IT Customer Services (Formerly known as Help Desk) is responsible for the customer services operations and serves as the first point of contact to the Mobilink users for computing and networking problems. Brief job description and candidate profile is given below: Job Description:

• Supervise the IT Customer Services teams located in North, South and Central regions • Perform customer satisfaction surveys and monitor ‘satisfction index’ • Organize/conduct workshops and trainings for Service Desk teams to promote technical and customer service skills • Provide statistical analysis for trend analysis and report performance based on ‘Service Level Agreement’ • Maintain documentation on policies, procedures, code of conduct related to IT Customer support • Prepare and distribute informational ad promotional material within ITCS teams and Mobilink Users • Maintain software and computer equipment inventory and repair records of the latter • Provide phone and in-person support to users in-case of escalations/repeated complaints

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Agha Khan III Road, Karachi, Pakistan
No Preference
Minimum Education:
Master (16 Years)
Career Level:
Experienced Professional
Minimum Experience:
6 Years
Apply Before:
Dec 09, 2017
Posting Date:
Nov 09, 2017
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Generation School

Business Development · 11-50 employees - Karachi