Get Licensed is UK’s most trusted Security Workforce Management Solution, and our mission is to change how good people find work by combining training and staffing. We are looking for a Customer Service Advisor for our Karachi Office.
The Customer Services Call Agent will manage the following aspects of Customer Services calls and admin work, these tasks are specifically once a trainee has booked onto a course and may vary depending on Business and Customers needs.
Answering inbound calls from customers, resolving their issues, and taking call notes
Responding to instant chat queries and customer emails, answering questions and resolving any issues
Completing ad-hoc admin tasks as required by the business needs, for example updating customers of the change of venues or course amendments
Making outbound calls to customers to update them on information
Communicate regularly with the Customer Services Manager and provide clear visibility of daily efforts made, successes, work/cases outstanding and highlight any issues or concerns
Take ownership of all calls, tasks and Customers cases and follow problems through to resolution.
Identify customer service trends and determine process improvements to improve the way tasks are managed, as well as highlighting improvements to the existing product
Great written and verbal English
Polite, enthusiastic and warm telephone manner
Great communication skills and a professional manner
Effective listening skills
Positive attitude and a high level of empathy
Flexibility, able to embrace change, good at multitasking
Take ownership and responsibility for issues
Good problem-solving skills
Attention to detail
Good time management and organizational skills
Computer literate - able to utilize many different IT systems