Customer Service Advisor

Get Licensed Limited Unverified

Karachi , Pakistan

Posted Feb 12, 2021 172 views

PKR. 45,000 - 50,000/Month

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Job Description

Get Licensed is UK’s most trusted Security Workforce Management Solution, and our mission is to change how good people find work by combining training and staffing. We are looking for a Customer Service Advisor for our Karachi Office.

Responsibilities 

The Customer Services Call Agent will manage the following aspects of Customer Services calls and admin work, these tasks are specifically once a trainee has booked onto a course and may vary depending on Business and Customers needs.

  • Answering inbound calls from customers, resolving their issues, and taking call notes

  • Responding to instant chat queries and customer emails, answering questions and resolving any issues

  • Completing ad-hoc admin tasks as required by the business needs, for example updating customers of the change of venues or course amendments

  • Making outbound calls to customers to update them on information

  • Communicate regularly with the Customer Services Manager and provide clear visibility of daily efforts made, successes, work/cases outstanding and highlight any issues or concerns

  • Take ownership of all calls, tasks and Customers cases and follow problems through to resolution.

  • Identify customer service trends and determine process improvements to improve the way tasks are managed, as well as highlighting improvements to the existing product 

Required Skills

  • Great written and verbal English

  • Polite, enthusiastic and warm telephone manner 

  • Great communication skills and a professional manner

  • Effective listening skills

  • Positive attitude and a high level of empathy

  • Flexibility, able to embrace change, good at multitasking

  • Take ownership and responsibility for issues 

  • Good problem-solving skills

  • Attention to detail

  • Good time management and organizational skills

  • Computer literate - able to utilize many different IT systems

Job Details

Industry:
Total Positions:
3 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Business Administration
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years
Apply Before:
Mar 13, 2021
Posting Date:
Feb 12, 2021
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Get Licensed Limited

Education/Training · 11-50 employees - Karachi

Get Licensed Limited is UK's largest security training booking platform. We connect individual's with the best SIA training at a location near them.