Customer Support Representative

Gilani TLC Traders Unverified

Karachi , Pakistan

Posted Jan 18, 2020 172 views

PKR. 17,000 - 25,000/Month

Apply For This Job


Job Description

If you are bright and enthusiastic with the desire to work in a fast-moving E-commerce Industry, then we want to speak to you. Working in our Customer Services and Support team and liaising closely with sales and development, you will primarily be responsible for supporting administrators and end users via phone, web chat and email ensuring that all customers receive an exceptional customer experience.

Key Skills:

  • Be able to demonstrate a logical approach to work, be good at thinking on their feet and be able to quickly build rapport with team members and customers alike.
  • Have great verbal and written skills, fluency in English is essential.
  • Be proficient in using standard IT applications such as Word, Excel and wordpress etc and have an interest in technology and its application.
  • Ideally have a third level qualification in a business or technical discipline.
  • Be self-motivated with the ability to prioritize competing challenges and work well under pressure.
  • Experience of SaaS environment is desirable but not essential.
  • Be solution-orientated with the creativity and tenacity to overcome obstacles.
  • Have fluent English, additional languages would be beneficial.


  • Operating in a 24/7 environment, provide frontline support to users via email and web chat in a timely and professional manner.
  • Identify, assess and manage customer queries, maximizing customer satisfaction.
  • Providing secure exam administration in a professional, friendly environment.
  • Online exam set up and data entry.
  • Validating, authenticating and monitoring the exam environment.
  • Tracking all customer interactions in customer helpdesk system.
  • Upon request, complete set-up and configuration tasks on behalf of customers and our other services team.

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Feb 17, 2020
Posting Date:
Jan 18, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Gilani TLC Traders

Services · 1-10 employees - Karachi

Similar Job Titles

Customer Support Representative

Suave Solutions, Lahore, Pakistan
Posted Feb 21, 2020

Customer Support Representative

iCrowdNewswire, Islamabad, Pakistan
Posted Feb 19, 2020

Customer Support Representative

MMwide Visions, Karachi, Pakistan
Posted Feb 19, 2020
View All