Posted Jan 07, 2021 85 views
We are looking forward to hire Quality Assurance Executives who should have atleast 1 year relevant Experience.
Should have outstanding English Communication Skills (Writing and Spoken).
Job timings from 8 PM till 6 AM, with Saturday's and Sunday's Off
Job Responsibilities;
- Develop reports on a daily basis for monitoring the performance of the individuals
- Drafting and implementation of Standard operating procedures
- Draft quality assurance policies and procedures
- Interpret and implement quality assurance standards and procedures
- prepare reports to communicate outcomes of quality activities
- Monitor risk management activities
- Responsible for quality management system
- Performs call monitoring and provides trend data to the management team.
- Coordinates and facilitates call calibration sessions for call center staff
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review
- Perform other duties as assigned
- Provide reports on agents dialing times and key performance indicators.
- Track the performance of employees to identify trends and make sure they meet sales and performance goals.
- Make sure call center employees provide complete and accurate information to callers.
- Resolve call scoring disputes, questions and inquiries. Escalate situations as necessary.
- Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.
Job Details
Global Bridge Communications
pGlobal Bridge Communications (GBC) is a Lahore Pakistan based multi services providing company established in 2005 with an aim to offer a wide range of services around the globe. Our area of expertise include Call Center Services , BPO services , Web solutions , Develop business softwares , SMS marketing & VoIP services. Global Bridge Communications (GBC) prime mission is to provide a seamless extension of our clients customer relationship management process by being a premier provider of customer acquisition, customer care and retention services. To build strong client relationships and strategic partnerships through quality people, excellent services and superior technology resulting in an exceptional CRM product and outsourcing value. Our Key Values We maintain the highest standards of integrity and honesty We commit our capabilities, meet every commitment and keep our clients and colleagues informed at all times We earn the complete trust of each other, our clients and their customers We show respect for individuals - both our clients and our colleagues We strive for continuous improvement in everything we do We have fun, celebrate our successes and approach all challenges in a positive and optimistic manner Our Interactions With every customer our employees interaction: Quickly and precisely assess the total picture of the customers needs. Examine possibilities for selling better solutions for those needs. Build stronger relationships using Optimize Interactive Services. Training in handling high-value customer accounts and confidentiality. We strive for continuous improvement in everything we do Capture real buying behavior data to help with strategic decision making. This integrated and holistic approach to servicing customers: Enhances the customers brand experience and emotive loyalty. Gives our clients voice-of-the-customer feedback on which to base strategic decisions. Increases the long-term value of your customers portfolio./p
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