Quality Assurance Executive

Global Bridge Communications Verified

Lahore , Pakistan

Posted Jan 07, 2021 226 views

PKR. 30,000 - 40,000/Month

Apply For This Job


Job Description

We are looking forward to hire Quality Assurance  Executives who should have atleast 1 year relevant Experience.

Should have outstanding English Communication Skills (Writing and Spoken).

Job timings from 8 PM till 6 AM, with Saturday's and Sunday's Off

Job Responsibilities;

  • Develop reports on a daily basis for monitoring the performance of the individuals
  • Drafting and implementation of Standard operating procedures
  • Draft quality assurance policies and procedures
  • Interpret and implement quality assurance standards and procedures
  • prepare reports to communicate outcomes of quality activities
  • Monitor risk management activities
  • Responsible for quality management system
  • Performs call monitoring and provides trend data to the management team.
  • Coordinates and facilitates call calibration sessions for call center staff
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review
  • Perform other duties as assigned
  • Provide reports on agents dialing times and key performance indicators.
  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Make sure call center employees provide complete and accurate information to callers.
  • Resolve call scoring disputes, questions and inquiries. Escalate situations as necessary.
  • Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.

Job Details

Functional Area:
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
22 - 35 Years
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Feb 08, 2021
Posting Date:
Jan 07, 2021
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Global Bridge Communications

Call Center · 201-300 employees - Lahore

pGlobal Bridge Communications (GBC) is a Lahore Pakistan based multi services providing company established in 2005 with an aim to offer a wide range of services around the globe. Our area of expertise include Call Center Services , BPO services , Web solutions , Develop business softwares , SMS mar ...Read More

Similar Job Titles

Quality Assurance Executive

Activekey Solutions Pvt, Lahore, Pakistan
Posted Apr 01, 2021

SQA Engineer

NineSol Technologies, Islamabad, Pakistan
Posted Mar 28, 2021

Quality Assurance Auditor

Job Solutions Pvt Ltd, Karachi, Pakistan
Posted Apr 20, 2021
View All