Quality Assurance Executive

Global Bridge Communications Verified

Lahore , Pakistan

Posted Jan 07, 2021 226 views

PKR. 30,000 - 40,000/Month

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Job Description

We are looking forward to hire Quality Assurance  Executives who should have atleast 1 year relevant Experience.

Should have outstanding English Communication Skills (Writing and Spoken).

Job timings from 8 PM till 6 AM, with Saturday's and Sunday's Off

Job Responsibilities;

  • Develop reports on a daily basis for monitoring the performance of the individuals
  • Drafting and implementation of Standard operating procedures
  • Draft quality assurance policies and procedures
  • Interpret and implement quality assurance standards and procedures
  • prepare reports to communicate outcomes of quality activities
  • Monitor risk management activities
  • Responsible for quality management system
  • Performs call monitoring and provides trend data to the management team.
  • Coordinates and facilitates call calibration sessions for call center staff
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review
  • Perform other duties as assigned
  • Provide reports on agents dialing times and key performance indicators.
  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Make sure call center employees provide complete and accurate information to callers.
  • Resolve call scoring disputes, questions and inquiries. Escalate situations as necessary.
  • Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.

Job Details

Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
Male
Age:
22 - 35 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Feb 08, 2021
Posting Date:
Jan 07, 2021
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Global Bridge Communications

Call Center · 201-300 employees - Lahore

pGlobal Bridge Communications (GBC) is a Lahore Pakistan based multi services providing company established in 2005 with an aim to offer a wide range of services around the globe. Our area of expertise include Call Center Services , BPO services , Web solutions , Develop business softwares , SMS mar ...Read More

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