We at 'Global Citizenship Solution', an immigration services provider, are looking for services of "CSR / Customer Service Representative"
Customer Service Representative Job Duties:
- Answer calls / queries by potential clients throgh answering services related questions; suggesting about other products and services.
- Recommends potential products or services by collecting customer information and analyzing customer needs.
- Making appointments with clients.
- Followup / Maintains customer records by updating account information.
- Resolves queris by clarifying the customer's concerns
- Determining the type of concern / cause and expediting correct / the best solution to solve the problem
- Maintains accounts by regular customer follow ups.
- Prepares reports by collecting and analyzing customer information.
- Contributes to team effort.