Outbound sales means to contact the customer via call or with a personal visit. In a call center, it generally refers to a term "cold calling" that defines a process to call a fresh customer in order to sale your product on bhealf of any brand or third party or any service provider.
Call Centers deals in B2B and B2C categories.
A TSR (Telesales Representative) Outbound sales will have to perform below mentioned tasks ;
- Cold Calling on
- Possible Leads
- And keeping the data of prospects
- Maintian the telephonic record
- Will convert the possible leads in to sales
- Generate sales for the center
- Improve the productivity