Posted Sep 26, 2019
We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Call Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to agents.
To succeed as a Call Center Supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive.
Call Center Supervisor Responsibilities:
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Job Details
Global Utilities Services
pGlobal Utilities Services is foreign outbound call center having its second office in Pakistan. We run different campaigns of energy and telecom in UK & USA. We provide quality services to our customers and help them by providing best solution for their business and domestic use in the most effective manner!!/p Our objective is to provide an environment of trust and loyalty without compromising on our Standard or Quality. We believe in achieving enhanced productivity by using the best and newest technical tools available in market. Global Utilities Services (pvt) Ltd. works with the team who believe in innovation and take every project as an exclusive project. Our reputation is based on our client’s satisfaction and perception as we aim to deliver the elite and finest work. Global Utilities Services (pvt) Ltd. management and team works in the atmosphere of passion and believe in growing together in the BPO industry.
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