We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Call Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to agents.
To succeed as a Call Center Supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive.
Call Center Supervisor Responsibilities:
pGlobal Utilities Services is foreign outbound call center having its second office in Pakistan. We run different campaigns of energy and telecom in UK & USA. We provide quality services to our customers and help them by providing best solution for their business and domestic use in the most effec ...Read More